Refund policy

Return Policy

If your Waiveo arrives damaged, defective, or isn't what you ordered, email us at plumasteam@gmail.com within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or refund — no need to send the item back.

Refunds
Approved refunds are processed to your original payment method within 10 business days. Your bank or card provider may take a few additional days to post it. If more than 15 business days have passed since approval and you haven't seen it, contact us at plumasteam@gmail.com.

Questions
For any other order questions, reach us at plumasteam@gmail.com.